Support Plans

Support Plans

Optional Support Plans & Software Maintenance

 

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Service Plans

 

Feature, Service

Platinum Service Plan

Gold Service Plan

Standard Plan

Access to Problem Reporting Channel

Included

Included

Included

New release / product updates

Included

Included

Included

Priority issue handling

Included

Included

$100.00 / issue

After hours support

Included

Included

$150.00 / session

Extended hours support

Included

Included

$150.00 / session

Response / Max Resolution time for High Critical issues

4 hours / 6 hours

4 hours / 6 hours

4 hours / 12 hours

Response / Max Resolution time for Medium Important issues

6 hours / 2 days

6 hours / 2 days

2 days / 4 days

Response / Max Resolution time for Low Minor issues

8 hours / 8 days

8 hours / 8 days

4 days / 18 days

Coverage days

Unlimited: 7 days a week

Extended: 5 days a week

Standard: 5 business days a week

Coverage hours

08:00 – 23:00 Eastern Time

Extended: 08:00 – 19:00 Eastern Time

Standard: 09:00 – 17:00 Eastern Time

Suggested for sectors:

Public advertisement, 24/7 Businesses

Banks, Post offices

Retail stores


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